Where is The Polish Pottery Outlet located, and what are your hours of operations?
The Polish Pottery Outlet is located in Englewood, Colorado at 1800 W. Oxford Ave, Unit A, Englewood CO 80110. We are open Monday through Saturday from 10am-5pm MST.
What is your return and exchange policy?
Here at The Polish Pottery Outlet, we want you to love your new pieces! You are welcome to return or exchange any item within 30 days of purchase. You may do so by bringing it into our store, located in Englewood, CO. We are open Monday through Saturday from 10am-5pm MST. Or you may ship the item. Before shipping, please email us at sales@polishpotteryoutlet.com with the order number and item you'd like to return or exchange. When packing the item, please include a slip with your name and order number. Then, you may send it to 1800 W. Oxford Ave, Unit A, Englewood CO 80110. Please make sure Unit A is included to ensure delivery to our facility. Once we receive your package, a refund or exchange will be issued.
What if my items arrive broken?
Please send photos of the damanged item, the packing material, and all sides of the box to sales@polishpotteryoutlet.com. Make sure to include your order number as well. We ask for you to please report all damages within 7 days of delivery. Once we receive your photos, a replacement will be sent, or a refund will be issued. You do not have to return the broken item.
How do I get your daily discounts?
Our sales change every few days. Sign up for our newsletters or follow us on Facebook to stay up to date with the latest promotion! Discounts are applied automatically and do not require a code.
How do I become a member, and does it cost money?
No! Our membership is free. All members receive 20% off any item. To become a member, please create an account. We do not sell your information.
I'm interested in learning about opening a Wholesale Account
Click Here to learn more about our wholesale program
How do I unsubscribe from your newsletters?
There is an unsubscribe button at the bottom of our promotion emails. Once your email is removed, you will need to contact us should you want to be added again.
Where does The Polish Pottery Outlet ship to? And how much does it cost?
We ship anywhere within the United States! Unfortunetly, we do not ship outside of the US. All shipping costs will be calculated during check out. It is calculated based off of your address and weight of items. We do offer free shipping for orders with subtotals over $149.99.
Who do you ship your packages with?
We ship our orders with both USPS and UPS. At check out, you will have the option to choose which mail carrier you prefer. If you qualify for free shipping, we will choose the most cost effective carrier. If you qualify for free shipping and prefer a certain mail carrier, please leave a note stating which one.
When will my order ship?
Our team packs your order with care to ensure you receive your Polish Pottery in pristine, perfect condition. Most orders are shipped in less than five business days, though additional time may be required during peak times (like during large sales or Holiday shopping). Orders are always processed in the order they are received; we do not offer expedited processing.
How do I know when my order will arrive?
Once your package is packed and processed, you will receive an email providing you with the tracking number. If you do not see the email in your inbox, please check your spam folder. If you still do not see the email, please email us at sales@polishpotteryoutlet.com. We will be able to provide you with the tracking number.
How do I care for my Polish Pottery?
You may safely use Polish pottery in the microwave and in a conventional oven at temperatures up to 425°F. We recommend you heat your stoneware up to temperature with the oven. Make sure to always cover the entire bottom of the dish when baking. For example, you don't want to put a single chicken breast in the center of a baker and leave the rest of the surface area uncovered, as the empty spots will heat at a different rate than those with food on them. Polish pottery does not like quick changes in temperature or uneven heat sources, and thermal shock WILL result in a broken dish. Never place your pottery directly on a hot stovetop burner! While Polish pottery is extremely durable, it should not be taken directly from the freezer and placed into a hot oven. In addition, cold water or frozen food should not be placed in a hot piece of pottery. Always allow cooling or warming to room temperatures before heating in an oven or placing in a freezer. If taken care of properly, your Polish pottery can last for generations!
How do I get in touch with The Polish Pottery Outlet customer service?
To reach our customer service, please email sales@polishpotteryoutlet.com. You may also give our store a call at (303) 789-0100. We are open Monday through Saturday from 10am-5pm MST.
How do I find a pattern I'm looking for?
Check out our Pattern Prospector! CLICK HERE